Privacy Policy

1. Introduction

Healthy Care Living ("we," "our," or "us") is committed to safeguarding the privacy and security of your information. This Privacy Policy describes how we collect, use, disclose, and protect information when you receive our services, use our website, or interact with our digital tools.

As a healthcare provider, we follow the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. This policy also explains your rights related to protected health information (PHI) and the ways we may use or disclose that information.

2. Information We Collect

2.1 Personal Health Information

We collect and maintain certain health-related information, including:

• Health history and current conditions
• Diagnostic results and clinical records
• Care plans and medication details
• Insurance and billing information
• Emergency contact details

2.2 Personal Information

We may also collect personal information such as:

• Name and contact information (address, phone number, email)
• Date of birth and Social Security number (when required)
• Employment details (as applicable)
• Relevant family health history
• Lifestyle information related to your care needs

2.3 Technical Information

When you use our website or digital services, we may collect:

• IP address and device details
• Browser type and version
• Usage activity and preferences
• Cookies and similar technologies

3. How We Use Your Information

3.1 Treatment

We use your health information to deliver, coordinate, and manage care, including:

• Diagnosing and treating conditions
• Coordinating care with other providers
• Providing preventive services and wellness programs
• Supporting chronic condition management and follow-up

3.2 Payment

We use information for billing and payment-related activities, including:

• Submitting and processing insurance claims
• Collecting payment for services
• Confirming insurance coverage
• Conducting utilization review when applicable

3.3 Healthcare Operations

We may use information for healthcare operations such as:

• Quality improvement activities
• Staff training and education
• Business planning and operations
• Compliance, auditing, and risk management

4. Information Sharing and Disclosure

4.1 Authorized Disclosures

We may share health information in the following situations:

• With authorization: When you provide written permission
• For treatment: With providers involved in your care
• For payment: With insurers and billing partners
• For operations: With business associates that support our services

4.2 Required Disclosures

In some cases, we may be required to disclose information without your authorization, such as:

• Public health reporting (for example, communicable diseases)
• Legal processes (court orders or subpoenas)
• Certain law enforcement requests
• Health oversight activities
• Emergencies to prevent serious harm

5. Your Rights

Under HIPAA and other applicable laws, you have rights related to your health information, including:

5.1 Right to Access

You may request access to, and copies of, your medical records and other health information we maintain about you.

5.2 Right to Amend

You may request corrections to your health information if you believe it is incomplete or inaccurate.

5.3 Right to Restrict

You may request limitations on certain uses or disclosures of your health information for treatment, payment, or operations.

5.4 Right to Confidential Communications

You may request that we communicate with you in a specific way or at a specific location.

5.5 Right to an Accounting

You may request an accounting of certain disclosures of your health information made for purposes other than treatment, payment, or operations.

5.6 Right to File a Complaint

You may file a complaint with us or with the Department of Health and Human Services if you believe your privacy rights have been violated.

6. Data Security

We use a range of safeguards designed to protect your health information, including:

• Physical safeguards: Secure facilities, controlled access, and protected records
• Technical safeguards: Encryption, firewalls, and secure transmission methods
• Administrative safeguards: Training, access controls, and incident response processes
• Ongoing review: Monitoring and periodic assessment of safeguards

7. Website and Digital Services

7.1 Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and understand how the site is used. You can manage cookie settings through your browser.

7.2 Third-Party Services

We may use third-party providers for analytics, support, and other business functions. These providers are subject to confidentiality and data protection requirements.

7.3 Telehealth Privacy

Our telehealth services use security controls and HIPAA-aligned technology designed to protect virtual visits and related information.

8. Data Retention

We retain health information for the time periods required by law and professional standards, for example:

• Medical records: At least 7 years after last treatment
• Financial records: 7 years after final payment
• Minor patient records: Until age of majority plus any required retention period
• Mental health records: As required by applicable state law

9. Business Associates

We may work with business associates that support our operations and may access information to provide services, such as:

• Electronic health record vendors
• Billing and collections partners
• IT support and secure hosting providers
• Legal and consulting services

Business associates are required to sign agreements and follow rules designed to protect information in accordance with HIPAA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on our website. If we make material updates, we may notify you through:

• Email notices to registered users
• Posted notices at our facilities
• Updates published on our website

11. Contact Information

If you have questions about this policy or want to exercise your rights, contact us: